At hzyg, your personal information is treated with the same care as your funds. This Privacy Policy explains exactly what data we collect, why we collect it, and how we keep it safe — in plain language every Bangladesh player can follow.
Six commitments that define how hzyg approaches data privacy for every member in Bangladesh.
Every piece of data you send to hzyg — from login credentials to payment details — is protected by 256-bit SSL encryption, the same standard used by major banks in Bangladesh.
hzyg does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you, and we treat it that way — full stop.
hzyg members can request access to their personal data, ask for corrections, or request deletion at any time. Your rights over your own information are real and enforceable at hzyg.
hzyg only collects the data it genuinely needs to operate your account, process payments, and comply with legal obligations. We don't collect data just because we can.
hzyg keeps your data only for as long as it is needed. Retention periods are defined by legal requirements and operational necessity — not indefinite storage for its own sake.
In the unlikely event of a data breach affecting your personal information, hzyg will notify you promptly and take immediate steps to contain and investigate the incident.
This Privacy Policy describes how hzyg ("hzyg", "we", "us") collects, uses, stores, and protects the personal information of members and visitors ("you") who use the hzyg platform. By registering an account or using any hzyg service, you confirm that you have read and understood this Privacy Policy.
hzyg is committed to protecting the privacy of every member who uses our platform. We understand that trust is the foundation of any relationship between a player and an online casino, and that trust starts with being completely transparent about how personal data is handled.
This Privacy Policy applies to all personal data collected through the hzyg website, mobile application, customer support channels, and any other service operated by hzyg. It covers data collected from registered members, prospective members who have started but not completed registration, and visitors who browse the hzyg platform without registering.
Plain language commitment: hzyg has written this Privacy Policy in plain English so that every player in Bangladesh can understand exactly how their data is used — without needing a legal background to follow it.
hzyg collects personal data in three ways: information you provide directly, information generated by your use of the platform, and information received from third parties for verification purposes.
Information you provide directly:
Information generated by your use of hzyg:
Information from third parties:
Minimum necessary principle: hzyg only collects data that is genuinely required to operate your account, process transactions, comply with legal obligations, or improve the platform experience. We do not collect data speculatively.
hzyg uses the personal data it collects for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, date of birth, contact details, login credentials |
| Age and identity verification (KYC) | Name, date of birth, ID documents, payment method details |
| Processing deposits and withdrawals | Payment method details, transaction history |
| Fraud prevention and security monitoring | IP address, device data, login history, transaction patterns |
| Customer support | Account details, support correspondence, transaction records |
| Bonus and promotion management | Account activity, betting history, bonus claim records |
| Responsible gaming monitoring | Betting patterns, session data, deposit frequency |
| Platform improvement and analytics | Anonymised usage data, clickstream data |
| Legal and regulatory compliance | All data categories as required by applicable law |
hzyg does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If any automated process flags your account for review, a member of the hzyg team will assess the situation before any action is taken.
hzyg processes your personal data on the following legal grounds:
hzyg does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:
All third-party service providers used by hzyg are vetted for data security compliance before engagement. hzyg remains responsible for your data even when it is processed by a third party on our behalf.
hzyg uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. The types of cookies hzyg uses are:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the hzyg platform. hzyg does not use third-party advertising cookies or tracking pixels for external ad networks.
hzyg takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
While hzyg takes every reasonable precaution to protect your data, no system is completely immune to risk. If you suspect your hzyg account has been compromised, contact [email protected] immediately and change your password.
hzyg retains your personal data for as long as your account is active and for a defined period after account closure, as required by legal and regulatory obligations. The general retention periods applied by hzyg are:
When data is no longer required, hzyg securely deletes or anonymises it. You may request early deletion of your data subject to the limitations described in Section 9 below.
As an hzyg member, you have the following rights regarding your personal data. To exercise any of these rights, contact hzyg at [email protected] with your account details and the specific right you wish to exercise.
Request a copy of all personal data hzyg holds about you. We will respond within 30 days of receiving your verified request.
Ask hzyg to correct any inaccurate or incomplete personal data held in your account. Updates are processed within 5 business days.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Ask hzyg to restrict processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Receive a copy of your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time with immediate effect.
hzyg is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered at hzyg or provided personal data to us, please contact [email protected] immediately.
Upon receiving a verified report of underage use, hzyg will immediately close the account, void any associated activity, and securely delete the minor's personal data. Any deposited funds will be returned to the original payment method after verification of the account holder's identity.
hzyg uses age verification checks during registration and may request additional documentation at any time to confirm that a member meets the minimum age requirement of 18 years.
The hzyg platform integrates with a small number of third-party service providers to deliver core functionality. These include payment processors (bKash, Nagad, Rocket), identity verification providers, and game software suppliers. Each of these providers operates under their own privacy policies and data processing agreements with hzyg.
hzyg does not embed third-party advertising networks, social media tracking pixels, or external analytics platforms that would share your data with parties outside the hzyg ecosystem. All analytics used by hzyg are first-party and anonymised.
When you interact with a payment provider such as bKash or Nagad to make a deposit or withdrawal, that interaction is also governed by the payment provider's own privacy policy. hzyg recommends reviewing those policies separately.
hzyg may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, hzyg will notify registered members via email or an in-platform notification at least 7 days before the changes take effect.
The effective date at the top of this page will always reflect when the policy was last updated. We encourage you to review this Privacy Policy periodically. Your continued use of the hzyg platform after any update constitutes acceptance of the revised policy.
Version history: Previous versions of this Privacy Policy are available on request by contacting [email protected]. hzyg maintains a full version history for transparency.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how hzyg handles your personal information, please get in touch with our team. We aim to respond to all privacy-related enquiries within 2 business days.
Related policies: This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming policy, which together form the full framework governing your use of hzyg.
Your data is protected, your privacy is respected, and your winnings are paid fast. Join hundreds of thousands of Bangladesh players who trust hzyg every day.